Samsung

>>>The mods who have asked use for specifics, NEVER replied when I sent them information, no via PM nor Here on the forum.   Agreed - same experience here.  They emailed me - I responded - they never got back with me.   Speaking of issues with this watch, I just had a weird experience.  I took the watch out of the charging cradle (I sleep with my FitBit - much more accurate/insight into my sleeping issues/patterns/levels) and when putting it on my wrist, I notice the display kept rotating in all 4-directions when it normally only flips on the horizontal axis.  I could not figure out how to get it to stop.  Finally rebooted it and it stopped.  Never had that happen before and there was no sign of any updates that could effect it that way. ... View more

I just worked a men's conference and recorded >21K steps on the Galaxy Watch (Fitbit Blaze I had in my pocket was around 23K). Everything in the building was climbing 2-3 flights down and up. The Galaxy Watch recorded ---0--- floors/flights while the Fitbit recorded >100-flights/floors. ... View more

I tried the PM again and it worked this time. ... View more

I tried to send you a PM but it rejected saying:   You have reached the limit for number of private messages that you can send for now. Please try again later.   Since there is nothing in the info that would cause a security concern, here it is:   >>Full model code of the watch. From the Watch - Model: SM-R800 / Serial number: XXXXX   >>Current baseband version of the watch. Not sure where to find this? Tizen 4.0.0.1 Software Version: R800XXU1BRJ4   >>Is the watch Bluetooth or LTE. Bluetooth   >>Partnered handset information, ie: Model code, current android version, current baseband version. Samsung Note 8 / SM-N950U Android Version 8.0.0 Baseband version: N950USQS5CRID ... View more

As I mentioned, I would test further and report back.   After turning off *ALL* Workout Predictions, the FLOOR count is still completely useless. Never registered my climbing and descending the stairs/floor at my home, numerous times yesterday.  The sudden 2-floor blip was an anomoly. Same with this morning.  I climbed/descended my stairs at home at least 4-times, climbed 4 9-step stairs in my parking deck and 2-15-step staircases in my office building and *NONE* registered - FLOOR count is still ZERO!   --CORRECTION/UPDATE-- after typing this, I checked (again!) and the floor count suddenly jumped to 5 even after checking it 10-minutes ago and having sat in a chair to type this.  Still useless/inaccurate.   I am still in the return window.  Not sure if this is a deal-breaker or what?  Doesn't seem to be a good alternative watch that gives me the phone management functionality and health measurement functionality.   So Samsung, whats the answer? ... View more

Hmm - my reply seems to have gotten lost.  Glad my clipboard manager got it   Yes, I have seen a few of those threads before this one.   As I mentioned, I will do some quick testing and here are the results (for now).   Before I made the recommended changes, I had 3-steps registered eventhough I climbed down up and down a flight of stairs at home, 3-times and then 2-flights of stair out of my parking deck and up-and-down 2-flights of starts in my office building - which should have totalled at least 10 (parking deck steps are only about 10-steps while office building are at least 15-each flight).   So I turned off Elliptical/Rowing detection - walked down the 2-flights of my office building - NO change.  Still at 3.  I then walked to my local post office and while the floor count didn't change, I was watching the STEP count which seemed to be dead-on.  Every step registered.  I decided to try turing off ALL other detections except for Healthy pace.  Walked 2-blocks to a Subway and noticed the Floors count had jumped to 5 (the 2-flights out of my office building). So, with hope-in-my heart, I walked back up the 2-flights but alas, it only registered 1-Floor/flight.  At least we have some progress.   I will continue to test when I get home and see if it registers. ... View more

Never mind. I am guessing Samsung has made some changes to the apps/widgets layout since this original post from September.  After fidgeting with the watch for 15-minutes, I finally found it. For me it is:   Tap Home (lower right) button Tap on Samsung Health icon Scroll down to Settings Scroll to "Workout detection" Scroll to "Activities to detect" and tap on it, then scroll down to "Eliptical trainer" and "Rowing machine" and turn them off.    I will start climbing stairs to see if it made any difference and report back her. ... View more

I am confused.  I just purchased the Galaxy Watch and have the same issues with the Floor count being useless.  I was going to try to disable the workout autodetect as suggested here but nowhere can I find these options talked about here. ... View more

This thread is >2-months old and the problems persists.  I just got the Galaxy Watch yesterday/Black Friday and immediately noticed the FLOOR count is useless.  I have a 2-story house and it registered 1-FLOOR all day!  I also question the step count.  I purchased this to replace my Fitbit Blaze and old ASUS ZW2 which is dying and wanted 1-device to cover both of their functionality.  I thought buying the GW vs Gear S3 Frontier was a smart futureproof buy but not if it isn't accurate.   I have a Note 8/SM-N950U and Galaxy Watch - SM-R800.  I have done all the recommended cache clearing suggested steps. ... View more

Huh? My Note 8 came with 7.1.1. ... View more