Samsung

Hello Ricky, I do understand your need to keep a clean discussion on the forum, but this time Gonzo has a point: he requires TECHNICAL assistance. Setting aside that hardware encryption on a NVMe drive is advertised in your product, and not on Dell/Lenovo...'s websites, he's asking you "what does - from a technological point of view - your product need in order to work as advertised?" He's not asking you to offer assistance on his BIOS, he's asking what your product does need. As hardware encryption is not codified in the NWMe standard (which otherwise would put the blame back to BIOS manufacturers), you're offering a non-standard, additional feature without providing the tools to make it work. I might be wrong, of course, but as I have a more legal rather than technical background, can you point me to the exact paragraph in the NVMe specifications where NVMe standard is supposed to support hardware encryption? You can find NVMe specs here https://nvmexpress.org/wp-content/uploads/NVM-Express-1_3c-2018.05.24-Ratified.pdf Because if hardware encryption is not officially supported by the accepted standard, then support for the feature as advertised lies entirely on you, even when it affects other parts Best, Duccio ... View more

Yesterday I was in Dubai. I had some spare time, so I went into a shop to play a little with the Galaxy S9+ and the Note 8. Great products, and overthere they were also 10%-15% cheaper than in Europe. Time to change my phone...   ... but then I remembered about the 960 EVO and about this thread. It was open on ‎02-06-2017, and one year and one month later, we only know that working with a BIOS producer (which one? Is the name of this BIOS producer a secret?) you managed to get your unit working. So the claims you made in your advertising were untested. And 1 year and 1 month later, it works only with one BIOS, and only if this misterious BIOS producer is willing to push an update on this.      Maybe this time I can wait a little longer before changing my old phone.    ... View more

Hi Dave,   I would like to thank you because you're very supportive. You personally seem to care a lot about us, always here to try to help us at your best.   I need however to note that the support we're receiving from Dell, Microsoft and Samsung is overall well below standard. Put together, those companies are some hunderd of billions of revenues and I don't know how many hunderd of thousands of employes. It's really hard to believe that since they're focusing on the 960 PRO FW issue, they have no resources to handle also other enquiries. I mean, it's not the Space Shuttle Challenger disaster, with technologies from the 80s and debribs all over the Atlantic. It's a problem with a working hardware/software with full log access, that was reported already 60 days ago.   So it appears as if you Dave are on the front line with us, but behind you, those three companies don't really care that much about the 960 PRO and EVO NVMe issues and customers.    One plus to Samsung, that at least has you talking to us, because Dell didn't even bother to answer.   But considering that they are top-of-the-line products, I was expecting some more efforts on improving them.   Duccio ... View more

No luck, improved NVMe support but no security/encryption update    http://www.dell.com/support/home/it/it/itbsdt1/drivers/driversdetails?driverId=VNN2D       ... View more

I also have a Dell  9560 , opened this post in their community:   http://en.community.dell.com/support-forums/laptop/f/3518/t/20025337   Hope they listen to us :/ ... View more