I'm almost 2 months since sending mine and am still waiting for a refund.  This is after sending a private message to support and having the "specialized team" contact me and send an email offering a refund.  This was almost 3 weeks ago and still nothing.  ... View more

I sent a PM to the support person I initiated this whole process with and explained that I was having a problem reaching anyone who could help me, and they replied and told me they were going to have the "team" give me a call.  I ended up receiving the call a few hours later, unfortunately from a restricted number so I didn't answer it. They left a message that they would be issuing me a refund and that I'd receive an email shortly with info.  I had to send my receipt and a pic of the ear irritation if I had one (I did).  I'm asked if I'd get any sort of credit for the trade-in I provided that gave me a discount on the headphones through Samsung.  Who knows if I will. I'd only offer this advice: I had my irritation very early on, and it was clearing up even though I was wearing them when I sent them in.  I only sent them because, like you, the support person I spoke with urged me to send them in. I really like the headphones and honestly just want them back, but if I get a refund I can just get a new pair.  If your irritation is mild or no longer bothering you, I'd just keep them.  If you ultimately want a refund or some type of resolution, I'd say send them.  Just don't expect them back anytime soon. Good luck!  ... View more

I'm one of the people who had some ear irritation from my Galaxy Buds Pro and sent them in to get looked at by the "specialized team."  My issue is, I really haven't heard anything from them and it's been almost a month.  I've called the regular support number, as well as the number I was given for this team, but no matter who answers, they can't seem to give me a straight answer. Has anyone heard back from support regarding their issue and, if so, what was the resolution? ... View more