Original topic:

65" Samsung 8K parts not available

(Topic created: a month ago)
userFlwbdcG8rG
Astronaut
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4K, 8K and Other TVs

Be weary when buying Samsung protects.

Spent over $5000 for 65in 8K tv.  Didn't even last 2 years.

Samsung doesn't have the part to fix and won't offer me any other options.

They don't stand behind their loyal customers.

Time to switch brands.

Allison

7 Replies
Diaboyos
Neutron Star
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It's crazy how many people come on here saying they tried to have something repaired only to be told that there were no parts to fix it. Is it still under warranty?
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userFlwbdcG8rG
Astronaut
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warranty is only 1 year.

we bought a samsung store and didn't tell us about the extended warranty.

when i call customer service all they say is out of warranty.

I have 6 other samsung tv in my house and one at my daughter apartment.

They lost a good customer and I will never buy at the samsung store again

 

 

 

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Diaboyos
Neutron Star
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Yeah if it's out of warranty they're not gonna help you. Even if it was in warranty they still wouldn't have the parts to fix it. It's crazy.
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userFlwbdcG8rG
Astronaut
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but the display should not go in 2 years.

for what i paid they should do something but they are not even communicating with me

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userFlwbdcG8rG
Astronaut
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when we bought it they told us it had a replacement on it but i guess they didn't put on

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CecilSamson44
Constellation
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Why would they have a replacement on it if it's a new tv?
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useriXCYnGuFeY
Constellation
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apparently this is just the only way out

CecilSamson44 Constellation
 
 
 
 
Why would they have a replacement on it if it's a new tv?
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