Original topic:

UN55JS8500 edge lighting problem

(Topic created: 11-02-2021 09:42 PM)
usert2OF9Obyxg
Constellation
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4K, 8K and Other TVs
Hello, has anyone come across this problem? 

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A tv repair man with 25 years experience said he has never seen this before, and thinks it's due to the edge lighting. 
4 Replies
Samsungnotescript
Astronaut
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LG smart 👌 Moto startech
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Samsungnotescript
Astronaut
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Namhee Lee is the most important this ever monGo
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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Hello, if this is occuring on all sources and during the picture test this is something that will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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usert2OF9Obyxg
Constellation
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This is a 2015 tv so no more warranty, and I've already gone through chatting with a samsung "expert", and was told to take it to an authorized samsung service center, but the ones around me, which there's only 2, have nothing but bad reviews, so that's not going to happen.
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