Original topic:

Side button issues

(Topic created: 05-23-2023 05:34 PM)
2929 Views
userMVyYFguiSy
Constellation
Options
A Series & Other Mobile
Does anyone else with the galaxy a13 have problems with the side button not turning the screen on me and 3 other people i know all have the same issue was wonder if its just us 
0 Likes
Reply

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hi chi0, @userGGCC6ora9W, and @userMVyYFguiSy, welcome to the Community, and thank you for letting us know about this. If you cannot adjust the sound on your device using the Volume keys, or turn off/wake your device with the Side key, you need to first identify whether it is a software or a hardware issue. Follow the guide below to troubleshoot the malfunctioning keys issue. This guide, in addition to inspecting the affected button for dust, debris, or damage, can help with steps to get to the root of the problem: https://www.samsung.com/sg/support/mobile-devices/what-to-do-when-the-keys-on-your-galaxy-device-sto...

If the diagnostics shows it needs attention, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
4 Replies
Options
A Series & Other Mobile
I'm having trouble with the side button/fingerprint reader only with a body glove phone case for the galaxy A13 5G
0 Likes
Reply
userMVyYFguiSy
Constellation
Options
A Series & Other Mobile
That's the exact same phone I'm talking about but mines with or without the phone case mine started off where I could slide the case off and it'd work then gradually got worse.
0 Likes
Reply
chi0
Constellation
Options
A Series & Other Mobile
I have the same issue
0 Likes
Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
A Series & Other Mobile

Hi chi0, @userGGCC6ora9W, and @userMVyYFguiSy, welcome to the Community, and thank you for letting us know about this. If you cannot adjust the sound on your device using the Volume keys, or turn off/wake your device with the Side key, you need to first identify whether it is a software or a hardware issue. Follow the guide below to troubleshoot the malfunctioning keys issue. This guide, in addition to inspecting the affected button for dust, debris, or damage, can help with steps to get to the root of the problem: https://www.samsung.com/sg/support/mobile-devices/what-to-do-when-the-keys-on-your-galaxy-device-sto...

If the diagnostics shows it needs attention, the phone will need to be evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location  or by contacting customer support at 1-800-726-7864.

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply