Original topic:

Ads in apps stretched out (as well as some webpages)

(Topic created: 02-23-2022 07:04 AM)
Members_QBH2BK8
Constellation
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Android 12

Ever since the update (I believe), the ads in any game/app comes up stretched out. This also happens sometimes in webpages, and I can fix it by switching desktop site mode on then off. With the ads, I cannot fix it at all. The "X" button is off screen, and I can't close the ad. I have to close the app & reopen it.

I've checked the screen zoom settings and they're in the middle of the line thingy, and haven't been touched. I also checked the magnify setting in accessibility, and didn't see any that were on or anything.

Can you help me fix this?

Here is a link to an image of a screen shot showing what all ads look like now https://imgur.com/a/k5XngjD 

Here is what webpages are doing in chrome

This is what it looks like initially(you can see the words are cut off on the right side)

https://imgur.com/a/UCCKOaY 

Here is what it looks like after I turn desktop mode on then off again (you can see the page fits correctly now) https://imgur.com/a/w68VAOp 

8 Replies
LongHiker
Epic Samsung Care Ambassador
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Android 12

@Members_QBH2BK8 Is that in the browser? Have you tried pinch to zoom to change the page zoom level? It looks like you are zoomed in. 

useriyUzLXGCHX
Astronaut
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Android 12

This bug is making many of my games unusable and it seems hard to find info about it, do you know if there are any fixes or is there a patch in the works? only happens in apps, galaxy s20 fe.

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userduAsWWEyvI
Constellation
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Android 12

I'm having the exact same problem.  this isn't on a browser, it's from apps

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user8EFEoWAALH
Astronaut
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Android 12

Hi,

I've just moved from Galaxy S9 to Galaxy A52s and I got the same issue.

From what I see it is a specific problem to Samsung devices.
Possible related link:
https://github.com/googleads/googleads-mobile-unity/issues/1951

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user5kmNXxOQsy
Astronaut
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Android 12

Same issue for me also in samsung f62 phone post last update

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Members_eoacqiO
Constellation
Options
Android 12

I have the same problem on a new Tab S8 tablet

 

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userLBdpKsgDXK
Astronaut
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Android 12

I've just got my new "Samsung Galaxy S21 FE 5G" with Android 12 installed and it's happening to me as well. **bleep** Samsung? I've paid a bunch of money for something even my old S8 could do much better. -.-

(Putting your game into airplane mode helps with some games tho. They won't load ads if there's no internet connection)

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user5ET2nQDq14
Astronaut
Options
Android 12

I'm using S21 FE and I have the same problem when playing akinator and sudoku right on the rewards ads. The ads seem to be stretched and zoomed in. I can't even close the ads since the "X" is hidden out from the screen. It's kinda annoying every time I play I need to close force close the apps just to continue playing it. Is samsung going to fixed this small bugs or do we need to wait til android 13?

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