JUMP TO SOLUTION Solved

Original topic:

Front screen blacks out

(Topic created: 10-24-2023 08:39 AM)
1234 Views
Pamelambie
Asteroid
Options
Fold & Flip Phones
My front screen keeps going black... like it doesn't come on at all if i get a call or unlock my phone when closed, etc. I can get it back on if I reboot my phone (it's the only way I can get it back on) but it goes black again soon after. Is there anything I can do to make it stop going black?? For the record, i don't have it set to always on. It only lights up with calls and such, but when it goes black, I'll get a call and the screen stays black and no matter what I do, it stays black until I restart my phone

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community. We can certainly understand how frustrating it is when the screen on the phone black. This article provides some steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01001470/

If the screen remains black, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

View solution in context

0 Likes
Reply
1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Fold & Flip Phones

Hello, Welcome to the Community. We can certainly understand how frustrating it is when the screen on the phone black. This article provides some steps that may help. https://www.samsung.com/us/support/troubleshooting/TSG01001470/

If the screen remains black, it is recommended to have the phone evaluated at an authorized service center. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

0 Likes
Reply