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Not receiving text messages

(Topic created: 08-17-2023 07:42 PM)
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ScottishWitch
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H E L P 
Samsung Galaxy Z Flip 5 (about a week old) 
Stopped receiving texts. Not clear if only iphone messages. Seems to be all texts, although not confirmed.
Any help greatly appreciated!

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VerbumVeritum
Legendary Samsung Care Ambassador
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A word of advice for your visit to your carrier... if they can't identify a problem at first, kindly escalate the matter or create a support ticket to tier 2/advanced tech support. This will ensure that a real expert takes a look at your network profile in their system. You want to be absolutely certain this isn't on their end before trying other options. 

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VerbumVeritum
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Have you reached out to your mobile carrier about this yet? Usually calls and texts are squarely within their realm of responsibility to troubleshoot. 

ScottishWitch
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Oops, I clearly don't know how to reply correctly. I do appreciate your help
ScottishWitch
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Thank you, I did, they thought it was a google messenger app I had downloaded saying there are problems with that app. I deactivated it, uninstalled it, they did something to my network... I reset my network on the phone. Everyone thought that was it.. nope. But I briefcase I will walk into the AT&T shop tomorrow and see what they can do.
No one else on my plan is experiencing any problems. They all have iphones and I am the black sheep trying something different. 🙃
ScottishWitch
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Nope. I'm afraid not. Again, than you,!
Solution
VerbumVeritum
Legendary Samsung Care Ambassador
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A word of advice for your visit to your carrier... if they can't identify a problem at first, kindly escalate the matter or create a support ticket to tier 2/advanced tech support. This will ensure that a real expert takes a look at your network profile in their system. You want to be absolutely certain this isn't on their end before trying other options. 

ScottishWitch
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Thank you for that! I will do that!
Samsung_Moderator
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Hello, Welcome to the Community. We understand how frustrating it is to not be able to receive text.

This link provides some troubleshooting steps to try: https://www.samsung.com/us/support/troubleshooting/TSG01001439/

Additionally, if your number was previously registered with iMessages, you will need to remove, unlink or deregister your Phone Number from Apple's iMessage Service through your Apple account.

For additional assistance, we recommend reaching out to your service provider, as they are responsible for this service

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