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Galaxy Buds Pro battery dying at different rates

(Topic created: 09-23-2021 05:06 PM)
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David_S
Asteroid
Options
Galaxy Buds

Does anybody else's buds seem to die at different rates?

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Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Buds

I understand how frustrating this is. Try resetting the Buds. https://www.samsung.com/us/support/answer/ANS00078085/ If the Buds continue to have an issue with charging or battery life, it is recommended to have them evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 



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3 Replies
QuantumK9
Astronaut
Options
Galaxy Buds
Yes and randomly not charging
David_S
Asteroid
Options
Galaxy Buds
Exactly! Sometimes it'll only charge the first one that I put back in the case
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy Buds

I understand how frustrating this is. Try resetting the Buds. https://www.samsung.com/us/support/answer/ANS00078085/ If the Buds continue to have an issue with charging or battery life, it is recommended to have them evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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