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Original topic:

Texts won't send after new update

(Topic created: 09-11-2023 02:05 AM)
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Constellation
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Galaxy Note Phones
My phone just updated and now none of my texts will send

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Note Phones

Hello, Welcome to the Community! We understand the importance of being able to send a text. Here are some troubleshooting steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001439

We also recommend submitting an error report through the Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

If you are still unable to send a text after completing the troubleshooting, we recommend reach out to your service provider for additional assistance.

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3 Replies
Jeremiah82
Comet
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Galaxy Note Phones
Maybe try doing a soft reboot and if that doesn't work, back up all your data and do a factory reset.
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Kdrewh
Sun
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Galaxy Note Phones
I would also check that all of your apps are up to date in play store. I had this happen once and it SEEMED that my "Carrier App" in Google Play was the cause. You could try updating it, or if it IS up to date, try uninstalling updates and see if that makes a difference.
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Note Phones

Hello, Welcome to the Community! We understand the importance of being able to send a text. Here are some troubleshooting steps that may help: https://www.samsung.com/us/support/troubleshooting/TSG01001439

We also recommend submitting an error report through the Members app: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

If you are still unable to send a text after completing the troubleshooting, we recommend reach out to your service provider for additional assistance.