I have a Note 8, Android 9 software that's at least 3 years old. The Trusted Places in Smart Lock has worked semi-consistently until the last week or so. I use the GPS locator for my home as well as type in the address and use it also. I have deleted both and re-added, but it isn't working at all now. And I'm getting really tired of unlocking it every time I pick it up! Does someone have suggestions on how I can fix this please? Thank you in advance!
Trusted Places in Smart Lock on my Note 8 also stopped working a few weeks ago, and no suggestions I could find worked to fix it (e.g., turning on/off home as trusted place, setting ask the neighbors' homes to trusted place, adjusting "home" in Google Maps, turning Location on/off and adjusting Location settings, calibrating phone location by moving phone as recommended in Sky Map, etc.).
But, yesterday morning, I discovered that my phone was unlocked at home again. It had suddenly fixed itself without any kind of updates or other changes that I could tell. A quick Google search showed that lots of other users with various devices had their Trusted Places restored and working at the same time, 5/25/21.
It would be nice if Samsung and Google would explain how much Trusted Places in Smart Lock depends on a particular service and/or central server so that users can focus troubleshooting. It would also be nice if Samsung and Google informed all users when a critical service or server was malfunctioning so users didn't spin their wheels trying to figure out a solution.
It seems like the latest phone update messed with this setting. I got an update last Friday, 05/14. It's not working on my Note 8 either. Allegedly, we're supposed to get another system update to fix this when I chatted with "tech support." So frustrating having to keep unlocking your phone when you're home.
Trusted Places in Smart Lock on my Note 8 also stopped working a few weeks ago, and no suggestions I could find worked to fix it (e.g., turning on/off home as trusted place, setting ask the neighbors' homes to trusted place, adjusting "home" in Google Maps, turning Location on/off and adjusting Location settings, calibrating phone location by moving phone as recommended in Sky Map, etc.).
But, yesterday morning, I discovered that my phone was unlocked at home again. It had suddenly fixed itself without any kind of updates or other changes that I could tell. A quick Google search showed that lots of other users with various devices had their Trusted Places restored and working at the same time, 5/25/21.
It would be nice if Samsung and Google would explain how much Trusted Places in Smart Lock depends on a particular service and/or central server so that users can focus troubleshooting. It would also be nice if Samsung and Google informed all users when a critical service or server was malfunctioning so users didn't spin their wheels trying to figure out a solution.
