Original topic:

Not getting verification Texts

(Topic created: 05-09-2022 03:56 AM)
SharonNC
Constellation
Options
Galaxy S Phones

Not sure what's going on, but my phone (S10) no longer receives verification texts. They won't come through at all. I checked my text settings, and I don't see a setting that I csn change to allow them to come through. 

4 Replies
Jonmichal
Astronaut
Options
Galaxy S Phones
0 Likes
SharonNC
Constellation
Options
Galaxy S Phones
Thank you, watching now. So far, deleting cache didn't work, and in scared to 'delete data' because I think that deletes all my texts
SharonNC
Constellation
Options
Galaxy S Phones
All of them. Whenever you need to verify who you are,sometimes a company will send a code to either log in, get support over phone, etc. I cant receive those texts from anyone.
0 Likes
Who_Dis
Neutron Star
Options
Galaxy S Phones

one option is to reproduce the issue then report to samsung members app > get help > error report.

Or try contacting the carrier to see if they can help sort things out. I've seen some have this issue when they transitioned to a new/different phone... verification messages were 'locked' to a specific device and had trouble getting the messages come through to the new/different phone. Some cases were resolved from the carrier's side