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08-24-2019
03:42 PM
(Last edited
10-31-2022
05:59 PM
by
SamsungJoJo
) in
Occasionally while on a call I will start getting a notification sound. It will go off every 2-3 seconds continuously. The sound will play through the regular call speaker, speakerphone, headphones, you name it. I tried switching the speaker on and off but no luck. I resulted to restarting the phone. That was all I could do until I figured it could be a bluetooth issue. If while the alert is going off I turn off bluetooth then turn it back on, the alert will go away. My sister also has the S10 Plus and hers does the same thing.
Has anyone else experienced this issue? If so, do you know what it is and how to solve it permanently if possible?
Solved! Go to Solution.
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09-10-2019 10:10 PM in
Galaxy S Phones@userq6IJNmsVSl Go to phone dialer app, top right tap settings then go to call alerts and ringtones then turn off "notify during call" this might work.
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08-24-2019 03:51 PM in
Galaxy S PhonesHey there!
Does this occur when you place the device into safe mode?
You can use this troubleshooting article to place your device into safe mode to disable third-party applications.
Here is the article: https://www.samsung.com/us/support/answer/ANS00062983/
If the issue doesn't occur in safe mode, a third party downloaded application is causing your concern and you would need to uninstall applications until you find the one causing it.
Hope this message finds you well!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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09-10-2019 03:18 PM in
Galaxy S PhonesIt's intermittent. It only happens while I'm on a call. I've never put the phone in safe mode. How do you do that?
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09-10-2019 03:20 PM in
Galaxy S PhonesAlso, my sister who has the same phone has this same issue as well.
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09-10-2019 10:10 PM in
Galaxy S Phones@userq6IJNmsVSl Go to phone dialer app, top right tap settings then go to call alerts and ringtones then turn off "notify during call" this might work.
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09-11-2019 06:40 PM in
Galaxy S PhonesThanks for the suggestion. I'm going to try this.
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09-19-2019 04:08 PM in
Galaxy S PhonesThis seems to have solved my problem. Thanks so much!
