Original topic:

Wi-Fi calling is greyed out and receiving notifications to insert SIM card

(Topic created: 12-03-2021 09:10 AM)
Ree-Ree1
Astronaut
Options
Galaxy S Phones

I dropped my phone into some water, retrieved quickly and dried out.  Issue is the  wifi calling is greyed and I'm getting notifications to insert sim card... please help. 

0 Likes
3 Replies
user_ams007
Samsung Care Ambassador
Options
Galaxy S Phones
You may have damaged the Sim card slot, you can try this to possibly fix the issue, turn off your phone asap and then remove the Sim card tray from your phone then put your phone in a bowl of rice to pull out the moisture, the Sim card could also be damaged or wet, I recommend you dry it out for as long as possible
0 Likes
SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Galaxy S Phones

Thank you for reaching out. I can certainly understand how important all features being accessible on our device can be and I would be happy to assist you further. As @user_ams007 stated we need to make sure the device is dried out completely. Please be careful with the rice as it may get stuck in the slots on your device. 

 

Please know if the troubleshooting provided doesn't work a service repair will be required. Please feel free to reach out to us directly via one of the following options and include a link to this thread.

 

1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/
4. UbreakIfix which is a Samsung Authorized walk-in service center: https://www.samsung.com/us/support/ubreakifix
5. Private message: https://bit.ly/3fbRevo

 

Please know if the device is found to have liquid damage, you would be responsible for the cost of the repair.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Ree-Ree1
Astronaut
Options
Galaxy S Phones
Thank you. I'll give it a shot!👌🏽
0 Likes