Original topic:

Bottom of my S20 FE 5g screen is not responding to touch

(Topic created: 11-28-2022 05:39 AM)
Bobthunder
Asteroid
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Galaxy S20

Bottom of my phone screen is not responding to touch. Any suggestions 

 

 
14 Replies
RobXbalboa
Comet
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Galaxy S20
Is it cracked?
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Bobthunder
Asteroid
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Galaxy S20
No it was working fine last night now this morning nothing. When I open text message and try to click the space to text nothing I have to do like I am going to reply to a message for the keyboard to come up
RobXbalboa
Comet
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Galaxy S20
Stock keyboard from Samsung?
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Bobthunder
Asteroid
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Galaxy S20
Yes never changed the keyboard
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RobXbalboa
Comet
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Galaxy S20
Ok listen. 1st. In this app (Samsung Members) on the bottom right hit that menu. In the choose show all tests and pick "touch screen test" tell me if it all works
Bobthunder
Asteroid
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Galaxy S20
The last row of the squares to the bottom is where the issue is.
RobXbalboa
Comet
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Galaxy S20
So the test failed on the bottom row. Okay one last thing you can try and clear the cache on the system and "sometimes" it just fixs things.
You have to turn off the phone. Then Turn it on holding the power button and volume down button. Let go when you see the words android. And in a sec you'll see a menu appear. Go to clear cache select it and confirm. Then select reboot. Let me know if that works
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Bobthunder
Asteroid
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Galaxy S20
No it did nor work
RobXbalboa
Comet
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Galaxy S20
Looks like a replacement. Samsung will replace the phone free if charge in the first year. But it takes like 7 days total. But the ly do back the product
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