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Original topic:

Camera errors after update

(Topic created: 04-20-2020 07:13 AM)
userzC5GllYuBa
Constellation
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Galaxy S20

Camera was fine despite many people seemingly having issues, now getting the same errors every time I open the camera and this has happened since the last update that was supposed to fix issues!!???  Help, its becoming a really issue.

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Mari_K
Samsung Care Ambassador
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Galaxy S20

Hello @userzC5GllYuBa 

 

Sometimes after updates little bugs happen with apps because of data that's stored on the phone previously. So when you get a new update and an app isn't working correctly, you can always try clearing the cache and data for the app. So this will work for any app, not just the camera.

 

Settings-apps-camera-storage and on the bottom you'll see the option to clear cache and clear data. So clear cache,and then data, and then restart your phone. Hope this helps!

 

*if I have helped you, please LIKE this post. If I have helped solve your problem, please mark this as a SOLUTION. Hope you have a great day!

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Solution
Mari_K
Samsung Care Ambassador
Options
Galaxy S20

Hello @userzC5GllYuBa 

 

Sometimes after updates little bugs happen with apps because of data that's stored on the phone previously. So when you get a new update and an app isn't working correctly, you can always try clearing the cache and data for the app. So this will work for any app, not just the camera.

 

Settings-apps-camera-storage and on the bottom you'll see the option to clear cache and clear data. So clear cache,and then data, and then restart your phone. Hope this helps!

 

*if I have helped you, please LIKE this post. If I have helped solve your problem, please mark this as a SOLUTION. Hope you have a great day!
userzC5GllYuBa
Constellation
Options
Galaxy S20

Hey! Thanks thats worked a treat!  Have a great day!

Mari_K
Samsung Care Ambassador
Options
Galaxy S20

Glad that worked for you!😊 

 

*if I have helped you, please LIKE this post. If I have helped solve your problem, please mark this as a SOLUTION. Hope you have a great day!
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