Original topic:

Getting hot after using Camera outside or in sunlight

(Topic created: 10-05-2022 11:32 PM)
samrit
Constellation
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Galaxy S20

I have been using Samsung Galaxy S20 FE 5g for 2 weeks. But the device gets hot frequently just after or during the usage of the Camera with a 30x zoom or wide lens in sunlight/at night, the battery discharges more quickly than the normal rate.

 

 

 
1 Reply
Samsung_Moderator
Community Manager
Community Manager
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Galaxy S20

Welcome to the community! I understand your concerns on your phone getting hot while using the camera and I will be more than happy to take a look into this with you. 

 

All Galaxy devices have a set temperature range where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the devices' lifespan or performance. However, these devices may temporarily generate heat on various occasions. Thus, we suggest taking precautions to avoid placing your device under these circumstances.

The following factors may affect the temperature of your Galaxy devices:

Using your devices in an environment outside of normal operating conditions

Placing your devices on/near a heat source, such as leaving them in a parked car on a hot day or continuously having them exposed to direct sunlight.

Running multiple apps for an extended period of time.

Using an incompatible, defective, or non-Samsung certified charger and / USB cable.

Initial setup and data transfer from the previous devices.

Software version should be updated

 

As your device generates heat, you may see warning messages. Please be aware that access to certain features/functions may temporarily freeze as a mean to protect the device.

 

Here are some solutions for what to do if your Galaxy devices generate heat.

 

Turn off the Wi-Fi, GPS, and Bluetooth functions when not in use

In addition, reduce the screen brightness of your device

Optimized the phone using Device care feature

Close unused background running apps

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