JUMP TO SOLUTION Solved

Original topic:

S20 FE Camera issues

(Topic created: 3 weeks ago)
user68LI0zREjB
Constellation
Options
Galaxy S20

I use the document scan feature on my phone a lot. Atleast 30 times per day. But all of a sudden today, every time I scan an image, it comes out black. But if I take a normal photo it comes out normal. Today I had to edit every single image to mimic the document scan feature. 

1 Solution


Accepted Solutions
Solution
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

I can understand how frustrating this issue can be and I would like to look into this issue further for you. Can you send me a private message using this link here? (http://bit.ly/2HP0oRi) Provide the following information.

  • Model number
  • IMEI number
  • First and last name
  • email
  • phone number
  • Full street address

View solution in context

0 Likes
Reply
13 Replies
Je655
Sun
Options
Galaxy S20
You could use Adobe scan till you figure out the issue.

https://play.google.com/store/apps/details?id=com.adobe.scan.android
0 Likes
Reply
tom2044
Galaxy
Options
Galaxy S20
Go to camera > settings > scene optimizer > and make sure document scanning is turned on
0 Likes
Reply
userdKnDPIOaHH
Asteroid
Options
Galaxy S20

I have the same problem too. It has started since the new Build Number : G781WVLU5DUH6 which was installed a couple of days ago. Have you also installed an update recently?

userT4rzvb6ipk
Astronaut
Options
Galaxy S20
Same problem here
Cleared cache and data on camera app and reboot with no effect
Build G781USQU6DUH5
0 Likes
Reply
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

I can understand how frustrating this issue can be. Have you made sure your phone is up to date on its software? Have you tried clearing the cache? Have you tried reaching out to the app developer? You will be able to find their information in the play store. 

0 Likes
Reply
userT4rzvb6ipk
Astronaut
Options
Galaxy S20
Software is up to date .
Per my last comment, yes, cache is cleared.
It's the default camera app on the galaxy s20, yall are the developers.
0 Likes
Reply
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

Does this issue still persist when your phone is in safe mode?

0 Likes
Reply
userdKnDPIOaHH
Asteroid
Options
Galaxy S20

The problem is still persistant when in safe mode.  It will give a black screen everytime. Also if you try to save the black screen as a picture the camera app will close. 

0 Likes
Reply
Solution
SamsungQue
Samsung Moderator
Samsung Moderator
Options
Galaxy S20

I can understand how frustrating this issue can be and I would like to look into this issue further for you. Can you send me a private message using this link here? (http://bit.ly/2HP0oRi) Provide the following information.

  • Model number
  • IMEI number
  • First and last name
  • email
  • phone number
  • Full street address

View solution in context

0 Likes
Reply