Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.
Solved! Go to Solution.
Let us know how you go.
Samsung tech support manager, hasn't resonded to my last email reply.
They flat out refuse to take any resposibility so the more we report on this the better informed.
The same thing happened when I placed my s20+ down onto a hard surface, it looks as though the camera glass has been hit by a tiny bullet. With the genuine samsung LED case?!
You put it perfectly, this product is not fit for purpose! It is a real shame that this very innovative camera phone has this flaw.
I have since realised this phone is the only phone that you can buy a specialised camera guard for. Even when people use the camera guard hairline cracks are still appearing.
I hope samsung are able to help for to solve the problem that they have caused.
I am in Australia and had same issue exactly. Post it publicly on thier Facebook Page, then they will ask you to inbox them, so I did, If more us do this and raise it to Consumer Bodies and ACCC then we may get a resolution,
mine has also broken whilst being in my pocket, it looks like the the top left lens was too close to the glass on the inside and has shattered a perfect hole in the glass exactly around the lens. This has left a hole which dust and water can get in and cause further damage to the camera. I have a case on the phone and have never dropped or sat on it. Samsung need to sort these problems under warranty.