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Original topic:

S20 Ultra camera crack

(Topic created: 04-23-2020 01:22 PM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

658 Replies
S20-Ultra
Galaxy
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Galaxy S20

Read one of the other hundreds of threads about the same thing, scrolling down you would find a few

userShEzDgwokH
Constellation
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Galaxy S20

Add me to the list of people who's S20 Ultra back camera module has the small bullet hole in it.  Have had the phone for three months now and had it a case the day I got it.  Also put a Whitestone Dome screen protector on it the day I got it.

 

A month into owning the phone I started noticing small scratches on the back camera module.  Even bought a screen protector from Zagg from the back camera module.  Then I go to look at the back at my phone today...there's the bullet hole.

 

I've owned every Samsung phone since the S4 and have been a huge supporter of the company and brand.  It is clear to me this is a a design flaw, and I get it, these things happen.  However, for Samsung not to take ownership and have so many customers dealing with the same issue, it is extremely disappointing to say the least.  I'm seriously considering moving on from Samsung due to the way they are handling all of this.

userPzWf92rJbA
Constellation
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Galaxy S20

I have an s20 and encountered the same issue. I have always been careful with my phone and I just noticed the rear camera cracked for no apparent reason! I filed assurant claim for $99. This is frustrating knowing that a lot of owners are experiencing the same thing.

Lukester01
Cosmic Ray
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Galaxy S20

Well like I beat Chrysler with the law, I beat Samsung.  I sent my cracked camera glass phone in for warranty repairs because the finger print sensor barely worked.  They called and said they would do the warranty work, but only if I paid to replace the back of the phone.  I told them no, I just want the finger print sensor repaired.  They insisted that they could not just repair that, but that the back of the phone needed to be replaced.  I reluctantly said ok.  They had basically blackmailed me.  I started thinking, wait, a car warranty isn't invalidated because of a scratch, why would a phone warranty be voided because of unrelated damage.   So I contacted the BBB, then the state AG.  I received a call from Samsung yesterday saying that they got contacted by the AG and would be fixing the phone free of charge.  I will see if that includes the cracked camera glass. Moral of the story, make a huge stink, and get the AG and BBB involved.  Make it so it costs them big just to respond to the official complaints.

userhEWSp0OAl0
Asteroid
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Galaxy S20

micro fractures across lens makes lines in some night inages..PSX_20200705_150836.jpg

 

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userAIgNGAmY1E
Constellation
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Galaxy S20

my new Samsung s20 plus camera glass is broken.

 

The phone was in my pocket and when I took it out the glass was broken, it looks like a small stone has been thrown through it, without anything touching my phone.


Customer service can only give a discount for a new phone .. or repair the phone at a high cost.

 

Even if I have the glass made for a high price, who says it won't break again?

DG1790
Product Expert
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Galaxy S20

I'm sorry your dealing with such issues and id be glad to assist you in this matter.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the devices onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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userJEJIlk2NnF
Astronaut
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Galaxy S20

i have the sabe problem, my lenses just broke... i didn't let my cell phone fall... 

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userrVS1NbpZgP
Astronaut
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Galaxy S20

Same here.  My S20+ is < 2 weeks old.  Never dropped. In a case.  Rear camera glass shattered7958f89e-77e0-4b11-a619-14a1061cc8b2.jpg

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userapZsvt7LlY
Asteroid
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Galaxy S20

It happened to mine too.

Got it April 28th broke from out of nowhere June 2nd.. it's been in my purse the with the case 15mins later.. this happened. 

IT NEED TO BE A RECALL  $1500 ? SERIOUSLY???IT NEED TO BE A RECALL $1500 ? SERIOUSLY???

 

have you got any Luck on reaching SAMSUNG to admit that this is SUPPOSED to be a RECALL.