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Original topic:

External Storage Transfer stopped working after One UI 6.1 update

(Topic created: a month ago)
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sarkavak
Constellation
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Galaxy S21

Device: S21 FE

The 'External Storege Transfer' backup option has stopped working after the recent One UI 6.1 update. It used to work flawlessly before the update. Any fix?

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy S21

Hey there, welcome to the Community, and thanks for reaching out on this matter. Have you tried a simple restart? https://www.samsung.com/us/support/answer/ANS00092262/#:~:text=use%20the%20screen.-,Press%20and%20ho....

If the restart wasn't helpful, you can check to see if a third-party application is responsible: https://www.samsung.com/us/support/answer/ANS00062983/

Lastly, if the behavior continues in Safe Mode, it may be time to factory reset the device. Back up everything you can, even if manually, beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If you are still having difficulties with that feature, or you are unable to back up everything another way to make the factory reset possible, submit an error report: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy S21

Hey there, welcome to the Community, and thanks for reaching out on this matter. Have you tried a simple restart? https://www.samsung.com/us/support/answer/ANS00092262/#:~:text=use%20the%20screen.-,Press%20and%20ho....

If the restart wasn't helpful, you can check to see if a third-party application is responsible: https://www.samsung.com/us/support/answer/ANS00062983/

Lastly, if the behavior continues in Safe Mode, it may be time to factory reset the device. Back up everything you can, even if manually, beforehand: https://www.samsung.com/us/support/answer/ANS00062029/

If you are still having difficulties with that feature, or you are unable to back up everything another way to make the factory reset possible, submit an error report: https://www.samsung.com/ae/support/mobile-devices/raising-an-error-report-via-samsung-members-app/

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