Original topic:

Samsung Email app dysfunctioning (Nov 7 2023)

(Topic created: 11-08-2023 09:04 AM)
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RBinPerson
Asteroid
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Galaxy S21

Hello--

Just today (Nov. 7, 2023) my Samsung Email app is dysfunctioning on the Galaxy S21. It's forgetting the email account passwords every half hour. Emails can't be received or sent without "verifying account" and when I try to do that, it doesn't go to the screens where you can change or enter passwords. I have to completely delete the email account and then add it again, and re-set up the account. This has happened repeatedly today. I even tried uninstalling the email app and reinstalling it. I tried deleting the app's cache. What's going on? Does the app need an update? Anyone else experiencing this?

Raymond

175 Replies
ACahMak
Constellation
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Galaxy S21
Yes, on my end there seems to be a difference with authentication by email providers. My Xfinity account won't sync, possibly because of the missing password line in Server settings. But I also use the App for an old att.net account (which is now on Yahoo) that I just checked, and it has no problem syncing without the password line.
Anonymous
Not applicable
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Galaxy S21
Thank you! I see that the Moderator Consilidated Posts. That's good to see! Thank you for letting me know!
ACahMak
Constellation
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Galaxy S21
Thx for the help, BTW!
Anonymous
Not applicable
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Galaxy S21
I'm not sure how I was able to assist you. But, I am happy to assist you and other Samsung users when I can. I do enjoy it!
ACahMak
Constellation
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Galaxy S21
Suggestions and links to info are always helpful Ithink. Sometimes it's a process of elimination, right? 😁
Anonymous
Not applicable
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Galaxy S21
You are so very correct! Collaboration with others has the highest likelihood of a successful solution being found faster. Because we can look at what others have suggested. Try them, and sometimes we end up finding the answer individually. Thank you for adding to the discussion. It's very refreshing!
user3dKZKww0uN
Constellation
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Galaxy S21
Yesterday when I was checking my emails, I noticed that it was not getting updates. The horizontal line runs across the top showing that it is updating but nothing changes. I uninstalled the app yesterday and reinstalled it. It updated the emails, however today it is not updating. Need help! Bought the S21FE last January. 
sbandroid
Astronaut
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Galaxy S21
Same problem...the app on phone and tab...won't send or receive any emails. Please FIX.
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userXy3ZzKO4Wj
Constellation
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Galaxy S21

Same!  I downloaded Outlook and can connect to my Comcast account with no issues.  The interesting thing is, I have 2 other Comcast email accounts and they are syncing fine in the Samsung App.  They do not have the 2 Step verification on them through Xfinity though.  I tried turning the 2-step off my main email account, then removed the account from the Samsung App, then tried to add it again.  It still went through the 2 step login process through Xfinity and did not solve the issue.

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Members_QW5sUAW
Asteroid
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Galaxy S21

Interesting.  I have one Comcast email that is synching properly and the other two no.  One has two-step and one doesn't of the two that are not working right.  UGH, I hope this gets resolved soon!

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