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Active 2 Watch not responding to any of my touch, keeps opening all the apps & draining the battery

(Topic created: 10-12-2021 10:39 AM)
Samsung_w335Rau
Constellation
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Galaxy Watch

My Galaxy Active 2 watch is not working at all. Its not responding to any of my touch, keeps opening all the apps and draining the battery. What can I do? I have only had the watch for little over a year.

 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. Here is an article that may help get the touchscreen working. https://www.samsung.com/us/support/troubleshooting/TSG01003105 If these steps are not helpful, it is recommended to have the watch evaluated by a certified technician. For service in the U.S., you can contact customer support by calling 1-800-726-7864 or by using this link: https://www.samsung.com/us/support/service/

 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



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3 Replies
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Galaxy Watch
Have my Galaxy Watch Active 1st gen for a year and haven't had a single problem appear. Have you tried getting them checked?
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user7PsExAP9pw
Asteroid
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Galaxy Watch

I am facing the same problem since yesterday on Active 2.

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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Watch

I understand how frustrating this is. Here is an article that may help get the touchscreen working. https://www.samsung.com/us/support/troubleshooting/TSG01003105 If these steps are not helpful, it is recommended to have the watch evaluated by a certified technician. For service in the U.S., you can contact customer support by calling 1-800-726-7864 or by using this link: https://www.samsung.com/us/support/service/

 

For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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