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Galaxy 4 Classic (W2PH) (Model SM-R890) Watch Step Counter tracks steps while sleeping

(Topic created: 06-26-2022 10:46 AM)
userPnaZcxRPQf
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Galaxy Watch

My watch step counter shows I'm walking all night while I'm sleeping. I tried resetting the watch, but it still does this. Please advise on how to fix this problem. The watch is two months old.

Screenshot_20220626-124000_Samsung Health.jpg

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Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your watch tracking steps while you are sleeping. As your have already tried resetting the watch, our next step would be to have you reach out to the Samsung Health team directly at (855) 795-0509 for the best possible resolution.

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Samsung_Moderator
Community Manager
Community Manager
Options
Galaxy Watch

Thank you for reaching out. I can certainly understand your concern with your watch tracking steps while you are sleeping. As your have already tried resetting the watch, our next step would be to have you reach out to the Samsung Health team directly at (855) 795-0509 for the best possible resolution.

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