Original topic:

Galaxy Watch 4 Inactive Time alert notifications?

(Topic created: 09-13-2021 09:25 AM)
TheThompson
Asteroid
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Galaxy Watch

Since the last Samsung Health update, my inactive time alert notification freezes after the image comes up. Does not proceed to let me choose and activity.

 
Will update with screenshot. 
7 Replies
TheThompson
Asteroid
Options
Galaxy Watch
Screenshot of what I see on the screen. Screenshot_20210913_102115_shealth_28514.png
DangerousSloth
Constellation
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Galaxy Watch

Same exact issue here, but I think I started having it 2-3 updates ago.

ttravis1985
Cosmic Ray
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Galaxy Watch
Same here
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userl9ZxK8SAm7
Constellation
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Galaxy Watch

Same here, already reported on Members. But like always, standard talkback.

Poland service is useless...

Update:

They replay again and they know about issue, we need to wait for fix.

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TheThompson
Asteroid
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Galaxy Watch
Update: started working for me now. No updates to the app or anything.
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Cpjones5
Asteroid
Options
Galaxy Watch
Still not working for me
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SamsungRyder
Samsung Moderator
Samsung Moderator
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Galaxy Watch

Hi, I am sorry to hear you are still experiencing freezing of the notification on Samsung Health. Some watch apps need to be installed on both your watch and phone to function. Because of this, if an app acts funny on your phone, it could act funny on your watch as well. If the app is unstable, the app may not open, frequently crash or freeze, or becomes unresponsive. To fix the problem, try restarting your watch and phone, and check for updates. Uninstall the app if issues persist, but it may be necessary to reset the watch. Try these steps here: https://www.samsung.com/us/support/troubleshooting/TSG01003174/

 

Please let me know if this helps. 

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