Sleep chart shows end time as the time when watch was sync sleep monitoring data with Samsung Health app and not the actual time when I wake up. Is this a bug? Example. If I wake up at 6:30 a.m. but sync my watch at 7:30 a.m. Samsung Health app is showing sleep end time as 7:30 a.m. instead of 6:30 a.m.
Thank you for reaching out. I can certainly understand your frustration with the sleep not tracking accurately on your watch.
To troubleshoot the issue, it is recommended to Clear the App Cache. A second step to try is uninstalling and reinstalling the app.
If the issue persists after completing the troubleshooting, I would recommend reaching out to our Samsung Health team directly at (855) 795-0509 for more accurate steps on getting your sleep tracking proper times.
Thank you for reaching out. I can certainly understand your frustration with the sleep not tracking accurately on your watch.
To troubleshoot the issue, it is recommended to Clear the App Cache. A second step to try is uninstalling and reinstalling the app.
If the issue persists after completing the troubleshooting, I would recommend reaching out to our Samsung Health team directly at (855) 795-0509 for more accurate steps on getting your sleep tracking proper times.
