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Original topic:

Hard fall detection triggered!

(Topic created: 04-17-2024 06:21 PM)
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nitrate
Halo
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Galaxy Watch

I was attending a school concert with orchestra and choir and my watch went into hard fall mode 3 times! No idea why. Galaxy Watch5 Pro

52 Replies
NMadea314
Astronaut
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Galaxy Watch
I was laying in bed, but didn't have my glasses on and thought it was my alarm. I wasn't moving at all. This is on Samsung not me. I need this feature.
suziQ63
Astronaut
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Galaxy Watch
My watch has been alerting me of a fall for about 2weeks and is getting more frequent. This evening I was unable to X out of it and it alerted the local PD!
Members_rriJUuw
Astronaut
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Galaxy Watch

I have had nothing but issues with my Galaxy watch 6, several times a day it "disconnects" pairing with my phone for no particular reason. I could go on and on...but my concern today is for unknow reason my watch called two family members and 911 at 4:30am to report I had taken a hard fall. My cousin got the message and also called 911, and neighbor heard police and rescue squad banging on my door, and she used her key to let them into my house. Problem was...I did not fall and was sound asleep in bed.

what the heck happened? How in the heck can I trust this watch now?? I'm embarrassed 911 police and rescue squad made unnecessary rescue, and they were none too happy about it either.

Why would this occur?? I have now turned off the fall detection alert on the watch, but it was actually the reason I GOT the watch, since I fell last year and yelled for an hour and a half til a jogger heard me, and came and called 911. I don't know how I can have confidence in the watch now

HerrySaini
Astronaut
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Galaxy Watch
Try to remove wearable app from auto optimization
Samsung_Moderator
Community Manager
Community Manager
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Galaxy Watch

Thank you for reaching out. I can certainly understand your concern and frustration with your fall detection alerting the authorities incorrrectly. I would recommend submitting an error report as this will allow our team of engineers to get a hands-on look at the symptom you are experiencing directly. Give this link a try for the steps to submit a proper error report: https://us.community.samsung.com/t5/Samsung-Apps-and-Services/How-to-submit-an-error-report/td-p/247...

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Members_M38IMSF
Constellation
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Galaxy Watch

Last week my Samsung watch sent a 911 alert text that I did not intentionally send.  Is there a way to find out the reason that it sent the alert.  I noticed a vibration from the phone but did not realize it was sent until the police arrived at my door.   

I want to know if the watch sensed something or if it just malfunctioned.  If it sensed something, I want to know what it was.  

If it was a malfunction, what do you think happened?

realaud
Supernova
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Galaxy Watch

Did you accidentally press the power key 5 times, which activated SOS mode? You can turn the feature off or set an alarm sound, so that you will have time to cancel an accidental trigger. Settings, safety and emergency, emergency SOS.

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Members_M38IMSF
Constellation
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Galaxy Watch

No, that is the strange part....my watch sent a signal text to 911 all by itself.  That is why I am wondering if it sensed something unusual and sent the 911 text or whether it was a malfunction.  

user7GcTDDXyuC
Constellation
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Galaxy Watch
The recent update now has my GW4 sending false fall alarms, even with Fall Detection turned off.
Slick3445
Astronaut
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Galaxy Watch

It just happened to me this morning on my GW4. It has been reported many times. To avoid embarrassing false calls to 911, in watch settings, go to Safety and emergency->Emergency SOS and change the number to call from the default 911 to a custom number of your choice.