Original topic:

Quick Flickering Bar

(Topic created: 08-30-2021 05:27 PM)
ghost1257
Constellation
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HD and UHD TVs

About 4 inches from the left side of the tv will occasionally flicker a black bar down the whole length of the tv. It only happens when I am using the built-in apps for streaming (Netflix, Disney, etc.). It also happens on my PS4 occasionally. I wish to find out why it is doing this. I bought the tv in Dec. of 2020. it is a tu7000 series. 

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6 Replies
SamsungJam
Community Manager
Community Manager
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HD and UHD TVs

I understand how frustrating that this could be.  Is this showing up if you run a picture test by any chance?  Which software version is running on the television currently.  


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ghost1257
Constellation
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HD and UHD TVs
The picture test does not show it and I am running T-KTSU2AKUC-2016.1. I have looked for updates but says there is none.
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SamsungLou
Samsung Moderator
Samsung Moderator
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Does this happen every day? Can you reproduce the issue?


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ghost1257
Constellation
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HD and UHD TVs
Yes it happens everyday, the only way for me to reproduce it is to watch Netflix and stuff but it's random. It does not always happen at certain time or anything just randomly happens.
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SamsungLou
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

This will require a service technician to diagnose the cause. lease send the full model and serial numbers to this PM Link.


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ghost1257
Constellation
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HD and UHD TVs
Ok thanks
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