Original topic:

TV Screen peeled off /detached from back and fell down off wall on New TV

(Topic created: 08-13-2021 07:38 AM)
userXk54vB60pL
Constellation
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HD and UHD TVs

Samsung screen fell off.jpg

 I have a several month old Samsung 70" Model #UN70TU7000BXZA, The screen detached from frame and busted up the screen and destroyed the frame. I reached out to Samsung online and gave pictures etc., they set me up with a third party repair company named USSIGlobal which contacted me and said this was not under warranty by Samsung, told me to contact them with the problem, which is what I did originally. As a loyal Samsung TV guy I with 7 of their TVs I am frustrated that the support was no better! Anyone else had this problem?

1 Reply
SamsungLou
Samsung Moderator
Samsung Moderator
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HD and UHD TVs

I apologize for this frustrating experience. Please send the serial number and service ticket number to this PM Link, and I will be happy to review your case.


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