Original topic:

X5 Failed to unlock (Error 12)

(Topic created: 10-13-2021 10:27 AM)
userShaHR434dT
Constellation
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Monitors and Memory

I went to do my weekly update and backup to my X5 today and the system is failing to unlock the drive with the software.  The verification on the encryption GUI does not indicate the wrong password or user name (same as it has been since I purchased it), however, it does show "Failed to unlock (Err 12)" briefly.

I have connected and reconnected multiple times as well as restarted the computer etc. I have also changed cables and tried on two different computers all with the same result. 

Any help would be extremely appreciated as there is some info I do need to get off of this drive.!

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