Original topic:

Galaxy note 20 5g is not charging

(Topic created: 08-05-2022 09:14 AM)
user7pWCIfzAMK
Constellation
Options
Note20
I installed the newest update on my phone and now the charger port is not working.
0 Likes
4 Replies
Options
Note20
Have you tried using another brick and cable?
0 Likes
user7pWCIfzAMK
Constellation
Options
Note20
Have tried six different cables and as many blocks. Will charge wireless fine, but won't even recognize anything is plugged in.
0 Likes
Options
Note20
Try wiping the cache. If that doesn't work you can bring it to the nearest Samsung service center located in your place for technical assistance. Just bring your proof of purchase if the device is still under the standard warranty of Samsung. Kindly put your zip code to these links to know which is the closest one in your area.
https://www.samsung.com/us/support/service/locations/

You can also bring it to Samsung's experienced repair stores

Bestbuy Geek Squad can also accommodate repairs of Samsung products
https://www.bestbuy.com/services/triage/home

Best Buy store: https://www.bestbuy.com/site/store-locator/

uBreakiFix store: https://www.ubreakifix.com/locations
0 Likes
user4AKi4u3ewl
Astronaut
Options
Note20

have you tried to charge in safe mode? 

Submit an error report after replicating the issue since it happened after the recent software update
Samsung Members app > Get help > Send feedback > Error reports