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Group messages issue

(Topic created: 08-04-2021 01:32 PM)
ElvinJoel
Astronaut
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Note20

I keep receiving group messages as individual replies.  Checked the settings, the group messages option is turned on, tried turning it off and back on and didn't work.

This is definitely my last Samsung phone, tired of this
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SamsungCole
Samsung Moderator
Samsung Moderator
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Note20

Good afternoon, very sorry to hear of this. I can understand your concerns, I would recommend reaching out to your carrier directly regarding issues using their services. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Terran_Commander
Astronaut
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Note20
A51- Since the last update, my group texts haven't been working correctly. I can send a group Text, but responses return on the associated contact's stream independently. I cross referenced the settings to 2 other phones-A11& A12- and everything matches. I even soft/factory reset the device twice, and it's still doing the same thing.  Anyone else experiencing this and/or know how to fix this? Thanks in advance. 
Luvy210
Astronaut
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Note20
Ever since the last update, my group texts aren't working. I, instead,  receive the text message to the person's individual text thread,  then I have to restart my phone 2 or 3 times before it will download in the group chat.  I already talked to T-Mobile, & its not a carrier issue. 
LONNIEBX12
Cosmic Ray
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Note20
Check the group mms feature in your messages settings and make sure it's turned on
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Luvy210
Astronaut
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Note20
It is
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userTa7Eg6FzVL
Asteroid
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Note20
I have a similar post about group chat settings The S21 has group chat toggle deep in it's settings. Setting>Multimedia messages > Group conversation. This used to be a toggle on the conversation menu.

Is turned on[blue]? and not working?
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Luvy210
Astronaut
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Note20
Yes. I have that on. When I contacted T-Mobile (my carrier) they checked everything on their end and there's nothing wrong with the network. All my other texts work fine, it's just my group message, and it happens usually in the afternoon - early evening. They said it was a device issue. It started when I did my last phone update. Screenshot_20210617-150806_Messages.jpg
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Mel-Lee
Astronaut
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Note20
Hello. Currently having this issue. Got my phone yesterday. Did your issue get resolved?
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Monjiar
Astronaut
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Note20
Same here. For the last two updates. Individual texts say "Downloading" but no details, no messages in the group... Buddy with an iPhone had same issue. He has same carrier as I do Verizon. Not carrier and not brand specific. What gives?
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