Original topic:

Note20 Ultra Screenshot Scowling does not work after update

(Topic created: 10-12-2021 11:45 AM)
FJoseph
Astronaut
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Note20

Since I updated my phone to Android v. 11 my screenshot scowl does not work. Anyone knows how to fix this short of downgrading to Android v. 10. By the way how do I downgrade to Android v. 10. I have a galaxy note 20 ultra. Thanks.

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3 Replies
Je655
Red Giant
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Note20
Can you describe what happens when your trying to take the screenshot?

Is this post the issue your experiencing?
https://us.community.samsung.com/t5/Galaxy-Note-Phones/Note-10-major-bug-with-screenshot-scrolling/t...
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FJoseph
Astronaut
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Note20
This is what I experienced: When opening my Gmail and trying to take a screenshot of a prior receipt it will only let me scroll once only and then scroll icon is graded out. On the other hand if I open my Chrome news page I can scroll screenshot various shots without the screen scroll icon grading out. Weird!
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Je655
Red Giant
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Note20
Press the 3 dots on the app info page and try uninstalling updates, then see if the issue is still there
Then you could try downloading the latest version again to see if its an issue with the latest version.

https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.app.smartcapture
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