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A21 System Update Bootloop

(Topic created: 10-23-2021 02:39 PM)
userbdXa8O3pGM
Constellation
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Other Mobile Devices

I work for a cellphone company and we have seen several Samsung A21 phones that are stuck re-looping the system update installation. It gets to 99%, restarts the phone, and the system update starts all over again. We've attempted a hard reset but it doesn't respond to that. We've had a couple customers call into Samsung for help. They're told to plug it into a computer to complete the software update but the phones are not responsive long enough to connect to a computer.  I'm just wondering how wide spread this issue is and if anyone has found a fix for it.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

Hello, thank you for reaching out. I understand how frustrating it is when an update will not complete. If the phone is not responding to a hard reset, it would need to be serviced to have the software reflashed. This can be done at uBreakiFix, https://www.ubreakifix.com/samsung. For ship-in-service options, please reach out to us via one of the following options with the full model code and IMEI number: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.



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iamblue
Supernova
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which carrier? 

have you taken the device to ubreakifix or samsung care store nearby? 

also, were you able to connect it to the PC? 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

Hello, thank you for reaching out. I understand how frustrating it is when an update will not complete. If the phone is not responding to a hard reset, it would need to be serviced to have the software reflashed. This can be done at uBreakiFix, https://www.ubreakifix.com/samsung. For ship-in-service options, please reach out to us via one of the following options with the full model code and IMEI number: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky If the PM link is not working for you, you can click on my name and send me a private message directly from my profile.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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