Original topic:

Galaxy A33 not recognizing google account when backing up?

(Topic created: 10-04-2022 04:43 AM)
Smsung
Constellation
Options
Other Mobile Devices

I was trying to use the backup option from Google drive after downloading WhatsApp, the prompt says choose a gmail account but on the next screen its not recognising the gmail account thats there on the device 

I've tried this by deleting the gmail account and trying to add a new account but this doesn't work either 

Any  way to fix this?

 

 
2 Replies
LongHiker
Epic Samsung Care Ambassador
Options
Other Mobile Devices

@Smsung Have you reached out to the WhatsApp developers to see if they have a solution? 

0 Likes
Smsung
Constellation
Options
Other Mobile Devices

Hello and thanks for your response. 

The reply from WhatsApp in short is "its out of scope" !!

However, I didn't have any problem with couple of other apps with less data backup

0 Likes