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Switched from S5 edge Android 6 to A11 Android 11, having difficulties with settings/ features

(Topic created: 07-30-2021 12:11 AM)
NKM01
Astronaut
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Hello all, well recently i was gifted a Samsung Galaxy A11 to replace my Samsung Galaxy S5 Active. Lets just say the process of learning this new phone is difficult. With that said, I can't  seem to find some functions i would normally find on other phones. For instance,  for a long while i couldnt figure out how you would share with bluetooth. Wasnt the same way for a long while, then i have this nice little stand off with the finger print sensor as well. (And I'll have to learn about how it works so i can figure out why it wont detect my finger 90% of the time) i guess i am asking for tips for how to use this phone without seeming to argue with it everyday? Idk. Personally i would've stuck with my s5, but even that is showing its age these days.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Hello @NKM01, I know how frustrating it is trying to adjust to a new phone. Here is a link to a simulator for the A11. It may help you to become more familiar with the settings on the phone. http://publish.samsungsimulator.com/simulator/bca96d4c-6dc1-47a5-bbc5-7780de7b1db6/

 

This article may help with the fingerprint issue you are experiencing. https://www.samsung.com/us/support/troubleshooting/TSG01200322 Sometimes it helps to register the same fingerprint more than once. 

 

Please let me know if this helps or if you have any additional questions.



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17 Replies
TheGalaxy
Black Hole
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The s series are made better than the a series
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NKM01
Astronaut
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Hmmm... Well I cant exactly choose the phone I have right now. Sorry.
TheGalaxy
Black Hole
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Lol
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I agree s models are better i have S9+ it turns off screen goes black on on calls no new software updates,But a11 gets updates it would be nice if it had at least 3 gigs of ram it is a budget phone did take me a little to get use to coming from s9+
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In biometrics finger print iris? I HAVE the a11 and it wasnt reading my finga print so i redid my fingas you can use 3 i think you toucb sca n lift til 100%
NKM01
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Though I think ill stop using the fingerprint. I can program my right finger all day and it still wont recognize it. Think that may do with my finger though than the phone. But thanks again
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You can do screen lock pattern r password face recognition iris scan
NKM01
Astronaut
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Yeah, I have a password in place and a face iris as well as my left finger too. Its just my right finger it just wont recognize, and idk why.
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On you tube there are videos on a11 its not the best ssgalaxy phone 32gigs storage 2gigs of ram yea its slow but hey i have 1 too from s9+ having issues n not getting updates But a11 gets updates.