Original topic:

sound doesn't work on calls after system update

(Topic created: 10-23-2021 10:08 AM)
MikeRitt
Astronaut
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ever since i installed the last system update i cant hear anything on a phone call without turning on speakerphone and everyone i know who has the same phone (a20s) has the same problem is there a way to fix this problem myself or do i have to wait for a patch? please heIp
4 Replies
i_heart_catz_247
Astronaut
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Same problem
i_heart_catz_247
Astronaut
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The audio is so 👎
Djdub1
Astronaut
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Turn off the the phone then remove the simcard then put in the 2nd sim slot to fix the audio regular call I tried and it worked normal audio and calling.
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SamsungAdam
Samsung Moderator
Samsung Moderator
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Thank you for reaching out. I can certainly understand how frustrating it can be when you can only do call audio on speakerphone. There are a few things that can cause issues with the speaker while you are on call or listening to audio playback through your Galaxy phone. For example, there could be an external device where the audio is being redirected. It's also possible that a software problem or physical damage is causing the issue. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01001255/


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