Original topic:

Help needed

(Topic created: 04-21-2024 05:35 PM)
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Momsrecess21
Constellation
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Projectors & Other TVs

We have been struggling with Samsung plus tv . This is horrible and totally inappropriate. We cannot get out of “I survived “ and it’s sexual and scary and horrific for young kids to watch . We have tried all the

help suggestions and when trying to exit or change the app or channel this horrible show keeps coming on . Please let us know how to remove this Samsung plus nightmare app. We have tried things in posts . We

want

to return it and never buy a Samsung again it’s been weeks !! 

1 Solution


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Solution
Momsrecess21
Constellation
Options
Projectors & Other TVs

Samsung sent a new remote control. Problem solved. I was amazed that the problem was fixed by the remote!! Very happy. Support gentleman was wonderful. Thanks for the help. 

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2 Replies
Iamchaos13
Nebula
Options
Projectors & Other TVs
Sounds like an app problem not a tv problem. Unplug the TV for a few minutes or delete the app and reinstall
Solution
Momsrecess21
Constellation
Options
Projectors & Other TVs

Samsung sent a new remote control. Problem solved. I was amazed that the problem was fixed by the remote!! Very happy. Support gentleman was wonderful. Thanks for the help.