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Light bleeding through UN65J8500 (all JS models)

(Topic created: 01-16-2019 12:54 PM)
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user0tC7rduqfk
Asteroid
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Projectors & Other TVs

Hello,

I purchased a UN65J8500 3 years ago and just recently, within the last 2 months, I started noticing what looks to be light spots shinning through the panel. These light spots are especially noticeable on solid colors.

I've posted a couple of images of what it looks like:

https://imgur.com/a/l7eRIUK

Is this something that I can fix or is this panel not worth saving?

 

Any suggestions would be greatly appreciated.

 

cheers,

 

devin

1 Solution


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Solution
MsBri1
Neutron Star
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Projectors & Other TVs

Hello, if you are experiencing the symptoms above, please confirm the following:

  1. Is the unit pulled into a surge protector?
    1. Try plugging the unit directly into a wall outlet.

 

  1. Is your device up to date?
    1. Make sure that the unit is up to date with the latest software: https://www.samsung.com/us/support/answer/ANS00062224/ 

 

  1. Does this happen on all sources?
    1. Try different source to see if the symptoms appear, if they do not it will be an issue with your HDMI connection, or the external device. 
    2. Navigate to Settings > Support > Self Diagnosis Signal Information > HDMI Cable Test > Start Test, If the test says the cable is bad, replace the cable.
    3. Try a different External device and/or cable

 

  1. Have you performed a picture test?
    1. If you are able to, Navigate to Settings > Support > Self Diagnosis > Picture Test, and then follow the on-screen directions.

 If the TV can display a picture, and there’s no further symptoms, you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working, and troubleshoot with the manufacturer or replace the device/cable.

If the troubleshooting above did not help, or alleviate the symptoms, the unit will require service. Please see the service options listed below:

In Warranty:

Please reach out to us directly via one of our support channels below:

PM Moderator - http://bit.ly/33ipYnO 

Facebook: http://www.facebook.com/samsungsupport

X/Twitter: http://www.twitter.com/samsungsupport

Live chat: https://www.samsung.com/us/support/?chat=auto

Phone: 1-800-726-7864

Out of Warranty:

If you are out of warranty, we recommend utilizing the following site, to locate authorized service centers in your area to obtain estimates for repairs. You may also reach out to a third party if you prefer.

http://www.samsung.com/us/support/service/location

If you do not wish to proceed with service, it may be the perfect time for an upgrade! Check out our latest Samsung Television models here: https://www.samsung.com/us/tvs/ 


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418 Replies
Anonymous
Not applicable
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Projectors & Other TVs

We will be happy to look in to this. Please send the serial number to this PM link.

DCSYSMAN
Constellation
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Projectors & Other TVs

I am having this issue also. Not just the bleeding but dark spots on the edge and overheating in the same edge area. I've researched and read all about the bleeding, dark spots and overheating melting the frames including the class action suit that should take care all of this. How do I go about getting the process going so you folks can repair this.

Anonymous
Not applicable
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Projectors & Other TVs

@DCSYSMAN   We are sorry to hear about this. Please send the model and serial numbers to this PM Link.

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user5ICJ3ktHRn
Constellation
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Projectors & Other TVs

Im having this exact same issue. Just started about a month ago. The main thing im concerned about is how hot the back of my tv is getting. Its not blistering hot but a little uncomfotable to the touch. From the reviews ive read it sounds like this is a known issue that samsung wont admit to and gets resolved about 50% of the time. Paying $2000 for a tv 3 years ago id expect it to last a little longer. Anyone had any luck?

usery3FxxfjJ9K
Cosmic Ray
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Projectors & Other TVs

I'm having this issue as well.  Just noticed a couple days ago.  Upper right corner of screen.  Screen very hot in that corner.  What can be done?

usery3FxxfjJ9K
Cosmic Ray
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Projectors & Other TVs

Nothing....it's physical damage from the heat.  Avoid Samsung.  They will not rectify unless under their itty itty warranty.

useraE0c1viMkT
Constellation
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Projectors & Other TVs

I am also having the light bleed issue on a un65js8500.  It started a few months ago and seems to be hot on the edges where the bleeding is occurring.  Any solutions to help resolve this?

SamsungJam
Community Manager
Community Manager
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Projectors & Other TVs

Hey!  Could you send me a private message?  http://bit.ly/2ihPL97


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SamsungJam
Community Manager
Community Manager
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Projectors & Other TVs

Please get back to me as soon as you can.  


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.