Original topic:

Model UN65MU800D visual issue.

(Topic created: 12-21-2021 09:52 AM)
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CaptainKeyes101
Constellation
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Projectors & Other TVs

This is a TV that I bought March 2018 from Sams Club.

Recently I have been noticing a copy of the top 25% of the screen flickering as a transparent image at the bottom 25% of the screen.

This is happening in all apps and the tv menus, so it is internal to the TV.

I have shut down, unplugged power and all other cables from the TV and HDMI smart box, with just plugging the smart box back to the TV (as it is required).  I even left the TV unplugged fr9m power for the night to ensure all capacitors were drained.       The issue remains.

I have video recordings of the issue. If needed by Samsung. 

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SamsungTam
Samsung Moderator
Samsung Moderator
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Projectors & Other TVs

Hello! I completely understand your frustration with the flickering tv screen, I'll be more than delighted to assist you with this issue. I see that you did troubleshooting steps already and the issue remains. Can you send me a private message with your full model and serial number? http://bit.ly/2tCGnGK 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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SamsungTam
Samsung Moderator
Samsung Moderator
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Projectors & Other TVs

Hello! I completely understand your frustration with the flickering tv screen, I'll be more than delighted to assist you with this issue. I see that you did troubleshooting steps already and the issue remains. Can you send me a private message with your full model and serial number? http://bit.ly/2tCGnGK 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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