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Original topic:

Pink screen smart tv when powered on

(Topic created: 05-12-2024 02:42 PM)
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Projectors & Other TVs

Tv fairly new and connected to cable. When I turn TV on screen is pink. It goes away in abt 2-3 mins and cable comes on. I checked HDM1 cable ports per directions I found. How can I stop this. Or should I just ignore. Smart tv 

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Samsung_Moderator
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Projectors & Other TVs

First off welcome to the Community! The TV is the most important electronic in my household, so let's get this situated for you as fast as possible.

 

Does this happen on every source or just cable? If it is just cable I recommend reaching out to your provider but if it happens with everything, I recommend giving this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01206345/

 

If it is a minor inconvenience, I recommend waiting until a new update arrives but if it is more than that 

I recommend letting a service technician look this over. As we would like to look at this on a case by case basis, we would need to gather additional information. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.

 

Send a message on Facebook

 

Send Message on Twitter

 

Send Message to Moderator

 

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location

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Samsung_Moderator
Community Manager
Community Manager
Options
Projectors & Other TVs

First off welcome to the Community! The TV is the most important electronic in my household, so let's get this situated for you as fast as possible.

 

Does this happen on every source or just cable? If it is just cable I recommend reaching out to your provider but if it happens with everything, I recommend giving this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01206345/

 

If it is a minor inconvenience, I recommend waiting until a new update arrives but if it is more than that 

I recommend letting a service technician look this over. As we would like to look at this on a case by case basis, we would need to gather additional information. Please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.

 

Send a message on Facebook

 

Send Message on Twitter

 

Send Message to Moderator

 

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

http://www.samsung.com/us/support/service/location