Original topic:

Screen Replacement

(Topic created: 12-07-2021 03:12 AM)
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userSfW9wtGqrC
Constellation
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Projectors & Other TVs

Hi,

It seems my UA55KS9500 screen died...

UA55KS9500.jpg

Anyone managed to get it fixed?

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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Projectors & Other TVs

Hello, if this is occurring on all sources and during the picture test this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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2 Replies
Solution
SamsungCaleb
Samsung Moderator
Samsung Moderator
Options
Projectors & Other TVs

Hello, if this is occurring on all sources and during the picture test this will require service, you have a couple of options based on your warranty. 

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up. 
- If you're within the one year warranty, you can Private message me or one of our moderators with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area. 

https://www.samsung.com/us/support/service/locations/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Diaboyos
Honored Contributor
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Projectors & Other TVs
If it's not still under warranty it would probably be better to spend the cost of repair towards a new TV.
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