Original topic:

Volume Goes Down Automatically

(Topic created: 12-20-2023 04:07 PM)
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Astronaut
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QLED and The Frame TVs

I have two Samsung TVs, a Curved QLED and a Curved 4k and both are having an issue where the volume sticks either up to 100 or down to 0. Please help.

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Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hello! Thank you so much for posting about this. I completely understand your concerns with the volume automatically turning down. The 2020 QLED and 8k models have added many new features and are equipped with a “Sound Sensor”. If the TV's volume suddenly adjusts, this is related to a new function, the Sound Sensor. You deactivate the feature if you want to. Here are some steps you might find helpful:

1. Navigate to Settings.

2.  Select General and then select Intelligent Mode Settings

3.  Select Intelligent Mode to turn off all the functions or select each option to turn it off.

 

f this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

 

 

Send a message on Facebook
 
Send Message on Twitter 
 
Send Message to Moderator

 

 

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

 

 

http://www.samsung.com/us/support/service/location

 

 

 

 

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1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hello! Thank you so much for posting about this. I completely understand your concerns with the volume automatically turning down. The 2020 QLED and 8k models have added many new features and are equipped with a “Sound Sensor”. If the TV's volume suddenly adjusts, this is related to a new function, the Sound Sensor. You deactivate the feature if you want to. Here are some steps you might find helpful:

1. Navigate to Settings.

2.  Select General and then select Intelligent Mode Settings

3.  Select Intelligent Mode to turn off all the functions or select each option to turn it off.

 

f this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and serial number of the device as well as your best contact phone number, name, and email.  

 

 

 

Send a message on Facebook
 
Send Message on Twitter 
 
Send Message to Moderator

 

 

 

If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:

 

 

 

http://www.samsung.com/us/support/service/location