JUMP TO SOLUTION Solved

Original topic:

2020 Frame TV Power Cycling

(Topic created: 11-05-2020 11:10 AM)
userhaQNvNwjyQ
Constellation
Options
QLED and The Frame

I have a 2020 model 55" frame TV. First and only samsung because my wife wanted the frame setup. Here I am, 5 months new and all it does is power cycle. Turns on, chimes, and flashes off. Never ending. 

 

After some digging people have blamed the box and or fiber cable. I order new ones of both. New box does same. New cable makes it not even power cycle. 

 

Any advice before doing the warranty route?

1 Solution


Accepted Solutions
Solution
SamsungAl
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame

I'm sorry to hear that if this is occurring after plugging directly into the wall and not through a surge protector this will require service please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

Send a message on Facebook

Send a Message on Twitter

Send a Message to Moderator


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

4 Replies
SamsungGill
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame

Have you tried a different surge protector? Does this occur if nothing is connected to the television?

0 Likes
Reply
userhaQNvNwjyQ
Constellation
Options
QLED and The Frame

I've tried a different outlet. A different fiber cable and a different one connect box. Still power cycles. 

Solution
SamsungAl
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame

I'm sorry to hear that if this is occurring after plugging directly into the wall and not through a surge protector this will require service please reach out directly via one of the following methods, as we would like to Gather additional information, and look at this from a case by case basis. Please provide the full model and serial of the TV as well as your best contact phone number, name, and email. 

 

Send a message on Facebook

Send a Message on Twitter

Send a Message to Moderator


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

userryBCotsu1k
Astronaut
Options
QLED and The Frame

I have the 2020 Frame, 55inch, and can only download 8 photos to my photos, what the heck?? is there a way to change this? Also, my hi-res pictures around 8-meg are considered to large for it to handle, and asks me to lower the size!

0 Likes
Reply