JUMP TO SOLUTION Solved

Original topic:

Horizontal lines on The Frame TV when displaying in Art Mode

(Topic created: 12-04-2021 06:28 AM)
userQuejRBhVPT
Constellation
Options
QLED and The Frame

When displaying an artwork with a mount selected, these faint lines extend horizontally from the top of the artwork to the edge of the screen. They are particularly noticeable against the darker mounts. They also change position on the screen depending on the size of the mount, always extending out from the top of the artwork itself. With the darkest (black) mount selected, there are 2 lines extending out (a few millimeters apart), one yellowish and one bluish, although my attached photo doesn't clearly capture this detail. There are also fainter lines extending from the bottom of the artwork, but these aren't as noticeable as the ones at the top.

Anyone else affected by this in Art Mode?

Top:

userQuejRBhVPT_2-1638627787533.png

Bottom (blue lines, harder to capture clearly with camera):

userQuejRBhVPT_3-1638627842533.png

0 Likes
Reply

1 Solution


Accepted Solutions
Solution
SamsungAl
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame

Service would be required to resolve the situation. Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. 

Facebook Messenger: http://m.me/samsungsupport
Twitterhttps://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply
3 Replies
SamsungTam
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame

Hello! I do apologize about the faint lines happening on the screen of the tv. I would love to assist with this matter. Does it happen on all sources including the picture test? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

0 Likes
Reply
userQuejRBhVPT
Constellation
Options
QLED and The Frame

Hi SamsungTam, thank you for your assistance. I only see these lines in Art Mode. It is possible they are displaying for other sources and other modes including the picture test, but I cannot notice them in these other modes. They are quite faint, but very noticeable in Art Mode with a dark mount/mat set. This is really disappointing because Art Mode is essentially what I bought this TV for, and the defect ruins the aesthetic 😞

0 Likes
Reply
Solution
SamsungAl
Samsung Moderator
Samsung Moderator
Options
QLED and The Frame

Service would be required to resolve the situation. Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. 

Facebook Messenger: http://m.me/samsungsupport
Twitterhttps://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

0 Likes
Reply