Original topic:

SOC1000MA is not powering on

(Topic created: 12-02-2021 07:08 PM)
userudfSNMZ11S
Astronaut
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QLED and The Frame

Hello,
Just today the SOC1000MA is no longer powering on and the Frame TV is showing the connect wire and power to one connect box.  Confirmed no LED is visible on the optical port when power is connected.  TV powers on/off with the remote properly.  TV is Samsung Frame 2018 55".

Not sure what options we have to replace the faulty One Connect unit? 
Thanks!

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SamsungStephanie
Samsung Moderator
Samsung Moderator
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QLED and The Frame

Hello, I would encourage you to check and/or replace the cable of the One Connect Box and possibly the Box itself. You can contact our parts department J&J international at 1-800-627-4368 for further part information if needed and we apologize for any frustration this may cause. 


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