Original topic:

Smart Remote cannot control receiver power on/off

(Topic created: 08-12-2021 08:50 PM)
userU0hWMpsL57
Astronaut
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QLED and The Frame

I have synced my old Samsung reveiver HT-AS730 to my new Samsung TV Q60 and can control volume. However I cannot power the receiver on or off using the smart remote. I am connected from TV to receiver by Optical cable only. How can I get the remote to power the receiver by infrared? ARC not an option with this old receiver. 

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SamsungTam
Samsung Moderator
Samsung Moderator
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Hello! I do apologize for the inconvience this has caused. Can you try the following troubleshooting steps in the link provided: https://www.samsung.com/us/support/troubleshooting/TSG01202543/


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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