Original topic:

video present only after multiple unplugs

(Topic created: 12-01-2021 08:32 PM)
QLED and The Frame

My Samsung QN55Q7FAMFXZA QLED TV has a video problem when first turned on.   The screen changes among 4 shades of black but won’t display anything.  Wiggling the BN39-02301B invisible fiber optic cable doesn’t fix it.

It eventually works perfectly if the following cycle is repeated 4 or 5 times with the TV turned on:

  1. Unplug just the BN96-44667A One Connect box from power
  2. Wait for TV to display instructions to reconnect One Connect box
  3. Plug One Connect back into power

After a handful of times, the TV finally displays the QLED TV logo and works perfectly until turned off.

Does this indicate the One Connect box is bad?  Anything I can do to fix it?  Can I use any One Connect version that supports the connections of the invisible cable?  Thank you -


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