Contacts Custom Label reverted name to default

[LindaK20]

Hi. Whenever I create a new contact, I sometimes change the field name using the Custom field and create a new label name to an appropriate one. 

Lately, when I go to a contact, the Custom field only shows Custom, not the name I created. I don't want to change all of them if they revert to Custom. 

It would be great to know what caused it and prevent it from happening again. 

[DanG92263]

Your contacts are synced to an account, whether Samsung, Google, Outlook, or whatever. So, I think, that whatever account your using for your contacts is changing them back to 'custom'; therefore, try creating a contact that is attached to a different account out and see if it sticks. Then transfer all your account to that account. The majority of my contacts are created in Google and I haven't noticed this issue.

[DanG92263]

So, since my post yesterday, I found too that my custom contact info had reverted back to 'custom' too. So I updated a few, and so far those have not reverted back. I can only assume that when the contract app is being updated it is resetting this field to their default 'custom'.

[burgessm84]

I've been noticing this too recently.  It's dropping all my custom descriptions.  Really unacceptable to lose my data. I use custom labels for department numbers, admins, spouse numbers etc, now I don't know which phone number is which... 

Opens in new window

PDF Download

Word Download

Excel Download

PowerPoint Download

Document Download

[Neldot]

This is very bad software programming by Samsung. It's simply not acceptable that a $1500 phone loses all the custom fields in the contacts every time the phonebook has an update. 
A nasty bug that they've ignored so far.

[userbuVIOlHSBe]

Me, too! Same problem.

[CooperKinte]

I have the same problem

[Members_72qvZrn]

Same problem with my phone, as well.  It does sync with Google contacts, but it then changes all the custom names to "home," or at times to "other;"   thankfully,  this glitch only appears on the phone and not with Google Contacts.  

[gordonrfleming]

I am having the same problem.  "Custom" has now been replaced with the last name I attempted to add to the telephone number list.  I deleted the entry where the change occurred, but it won't reset back to Custom.

[DevanirNF]

I have the opposite problem. I don't want to use custom field names. I want the HOME phone number to remain labeled HOME, but Samsung software localization is renaming this field to CASA (home in Portuguese).